At Surge we take things seriously. We take them so seriously that it looks like we’re coasting all the time. The reason that we all look so laid back and relieved is that our culture shares the same values and beliefs when it comes to our customers and our business. As a staff we met, brainstormed, wrote and personally adopted our list Core Values that serve as a guideline for everything that we do.
Success through faith
We attribute all of our success to God and believe that through faith we will continue to grow and thrive as individuals and as a company.
The Surge Customer Experience
At Surge, we understand that our customers are our lifeblood. Our goal is to earn your business each and every day. We aim to make every single aspect of our business pleasing to our customers – from the answering machine and signage to the t-shirts and ink pens.
Keep the Change
As the saying goes, “The only thing that is constant is change.” We know that this industry changes every day and we are determined to utilize new technologies and methods while embracing the changes that benefit our customers.
Get Your Learn On
If you’re not learning, you’re losing. Surge supports the education of our owners and employees in all facets. We owe it to our customers to be the most knowledgeable staff possible.
Be Passionate, Determined, and Committed
It is a requirement to believe in ourselves as individuals and as a company. We believe that by getting the right group of individuals together who are passionate, determined and committed to the Surge vision, it will be a long and fun ride together!
Honesty is the Best Policy
We require each employee to be honest at all times and holding themselves accountable for issues that may arise.
Fun! It’s What We Do
Food, water, oxygen and fun – the four staples of life at Surge! We believe that having fun on a daily basis will ensure that everyone finds it just a little easier to do their job of exceeding our customers expectations.
A Little Competition Never Hurt Anyone
Business thrives on competition, and we also challenge each other within our own walls. We truly believe that competition brings out the best in all of us, and promotes the energy and excitement to drive superior service for our customers.
We are Family
Surge is a family. We respect one another for their uniqueness and support each other both as individuals and co-workers. The only difference between us and a real family is we don’t have to hire that weird cousin that sits in the corner at holidays and plays Bejewled on his cell phone all day.
Stop, Collaborate & Listen
We believe that creativity and collaboration are vital to our growth. We encourage ideas that challenge our current methods, procedures, stances, and values. Constant attention to the most critical aspects of a growing business is imperative. Imagine watching YouTube videos on dial-up!