Customer Service Representative

You know you love t-shirts! Surge Screen Printing and Embroidery is growing and we need someone like you to help our customers create their Next Favorite Shirt! We are looking to add to our existing customer service team with someone who is eager to learn about screen printing and embroidery and is interested in learning the skills to make our customers experience amazing! Our work environment is friendly and fun. You'll work on new projects every day, and EVERYONE gets a cake on their birthday!

Who we are:

Surge offers the best screen printed and embroidered apparel for an array of customers, events and promotions. We produce projects of all sorts, from school spirit wear, to non-profit fundraisers, event t-shirts and retail and fashion designs. Our team is a family. We have a positive atmosphere and a group of folks who rely on each other to perform for our customers on a daily basis. Oh yeah, we also like to have fun! Just check us out on Facebook and you'll see!

What you'll be doing:

Our Customer Service Associates, or "Account Managers" as we like to call it, deliver mind-blowing services to decision makers at all types of organizations. Here is how we do it:

  • Work with customers on the budget, needs and details of their project
  • Research/present garments and provide sales quotes
  • Collaborate with Art Department on designing the perfect layout
  • Continuously research and stay on top of apparel and decoration trends
  • Deliver your customer's Next Favorite Shirt
  • Smashing sales goals

What you’ll bring with you:

While we plan to mold you into a rockstar team member, we do need you to come in with a few sweet skills.

  • High School degree
  • At least 2 years of customer service, sales or serving experience
  • Very strong organization, problem solving, and interpersonal skills
  • Strong communication skills, a strong work ethic, positive energy, enthusiasm and a passion for sales and relationship management
  • Ambition, optimism and drive; striking a good balance between a competitive spirit and a team-driven attitude Ability to develop rapport and positive working relationships with co-workers
  • Ability to multi-task and prioritize projects of various urgency
  • Demonstrated knowledge in Microsoft Excel, Word and Outlook

What you’ll take home with you:

While we're open to seasoned veterans, we love molding a fresh, hungry mind. In return for your enthusiastic hard work you get

  • $9 per hour
  • Vacation – 1 week paid vacation
  • Sick Leave – 3 days of paid sick leave
  • Retirement – Simple IRA through Edward Jones with Company Match
  • Up to an 80% discount on t-shirts and other apparel

Apply by emailing your resume to matt@surgepromotions.com